Terms and Conditions

The General Terms and Conditions (GTC) are an important part of our services as executive trainers and coaches. They serve to communicate our services and conditions clearly and comprehensively and to strengthen your trust in our work. In our GTC, you will find information about our training and coaching services, prices, payment terms, notice periods, and cancellation rights. We attach great importance to ensuring that our GTC are formulated in a transparent and fair manner. If you have any questions or comments, please do not hesitate to contact us.

The following General Terms and Conditions in the version valid at the time of booking apply to the business relationship between Quantensprung Consulting GmbH (hereinafter referred to as “Quantensprung”) and the participants.

Registrations are binding. The contract for participation in the event is only concluded upon receipt of the registration confirmation. If you do not receive the registration confirmation or if it is delayed, the contract is deemed to have been concluded if we do not declare our rejection within a period of 14 days. In the event of overbooking, the registrant will be informed immediately; in which case no contract will be concluded.

Please note that withdrawals and cancellations are not possible for our e-learning products.

Withdrawal from the contract is possible at any time in writing. To meet the deadline, the declaration of withdrawal must be received by Quantensprung in writing by mail, fax, or email.

Consequences of withdrawal:

Seminars, courses, conferences (hereinafter referred to as “face-to-face events”)

• If written notice of withdrawal is received by us no later than 15 days before the date of the event, the obligation to pay the price shall lapse.
• If withdrawal is declared up to 5 days before the date of the event, the price shall be reduced to 50%.
• If cancellation is made even later, the full price will be charged.

Live webinars

• Live webinars can be canceled free of charge up to the 5th day before the event date. If cancellation is made later, the full price will be charged.
• For events lasting several days, the first day of the event is decisive for the deadline.

Please note that in the event of cancellation, you must also cancel any hotel reservations, train tickets, airline tickets, etc. that you have booked yourself.

You may transfer your participation rights to a substitute participant named by you in writing at any time. This will not incur any costs.

Rebooking to another event date or to another Quantensprung event is possible at any time in writing (by mail, fax, or email). In the event of rebooking, we charge the following event fees:

Face-to-face events

• If we receive notification of the rebooking no later than 15 days before the event date, the rebooking is free of charge.
• If we receive notification of the rebooking no later than 5 days before the event date, we will charge an event fee of 50% of the event price.
• For rebookings made even later, the full price will be charged.

Please note that in the event of a rebooking, you must also cancel your hotel accommodation, train tickets, flight tickets, etc. yourself.

Live webinars

• For live webinars, rebooking is free of charge up to the 5th day before the event date. For later rebookings, the full price will be charged.

Rebooking is only possible once.

We reserve the right to cancel the event

• for organizational reasons (e.g., if the minimum number of participants is not reached) up to 5 days before the event date;
• for important reasons beyond Quantensprung's control (e.g., illness/accident of the speaker) up to and including the event date;
• due to force majeure and, if legal restrictions due to a pandemic prevent the event from taking place, up to and including the date of the event;.

In the event of cancellation by Quantensprung, the full price plus VAT will be refunded if payment has already been received. Any further liability and claims for damages that do not relate to injury to life, limb, or health are excluded, unless there is intent or gross negligence on our part. This also applies to futile expenses (e.g., hotel rooms booked by you, as well as flight or train tickets). In all other respects, the provisions of the “Liability” section apply.

If Quantensprung cancels an event date to which you have already rebooked, you can rebook to another event date or another Quantensprung event free of charge.

Event program
Quantensprung is entitled to make minor changes to the content and organization (e.g., time frame, breaks, etc.) of the event program before or during the event, provided that this does not significantly impair the usefulness of the event.

Change of speakers
We reserve the right to replace a speaker with another equally qualified speaker on the event date for important reasons (e.g., illness), deviating from the event program.

Travel and accommodation are not included in the price. A block of rooms is available for participants of the Quantensprung seminars at the respective event hotel. Please make your own room reservation, specifying the respective event. Please note that the block of rooms is only available for a limited time. The option usually expires no later than 4 weeks before the event date.

The written accompanying material for the Quantum Leap events is protected by copyright and may not be reproduced or distributed without the consent of Quantum Leap. In particular, but not exclusively, the transfer to third parties or public distribution or making available of documents, presentations, scripts, videos, images, audio recordings, etc. is not permitted without the written consent of Quantum Leap. This also applies to mere excerpts from the accompanying material.

We would be happy to keep you informed about our events in the future: The necessary data will be stored for this purpose. You can revoke your consent at any time. You can find our privacy policy here.

Unless otherwise stated, the price includes participation in the event and the documents.

Quantensprung accepts no responsibility or liability for the topicality, completeness, and accuracy of all documents provided during the event.

For e-learning products, the period of use is three months from the date of booking. 

For face-to-face events, conference drinks, refreshments during breaks, and lunch (for full-day events) are also included.

The price stated at the time of booking is decisive. The prices quoted (including cancellation fees) are net prices in EUR. Statutory value added tax is added to the net price. Payment is due upon receipt of the invoice by the customer. Payments must be made without deduction to one of the accounts specified in the invoice.

Please note: Discounts cannot be combined with other discounts or benefits.

We will issue you with a certificate of participation for attending the event. Our specialist events that are suitable for compulsory training in accordance with § 15 FAO/§ 9 FBO are marked accordingly. However, the final decision on recognition remains with the chamber responsible for the participant.

For in-person events, we will provide all participants with a list of participants. If you do not wish to appear on this list, please inform us in advance of the event (at least 7 days in advance).

At a random point during the live webinar, you will be asked to sign a digital attendance list (or similar technical procedure). This proof of participation ensures that the requirements of § 15 (2) FAO are met. Please note that a certificate of continuing education can only be issued if you have signed the attendance list.

Technical requirements
The technical requirements for participating in our webinars are minimal and can usually be met without any problems. Nevertheless, please ensure that you have the following minimum technical requirements for participating in a webinar.

Hardware: PC, Mac, tablet, or smartphone with internet access (broadband/DSL, mobile LTE), standard PC/laptop speakers or headphones
Mobile: Free Zoom app required
Browser: Microsoft Edge and Google Chrome (latest/two previous versions). Please note: Internet Explorer and Firefox are not supported: Please install the free Zoom app here.

The live webinar can be started via both the Zoom app and the browser.

At least one day before the webinar date, you will receive the access data for your webinar and a link to test the virtual room in Zoom. If you encounter any difficulties, please check that you are using the software described above. If you have any problems, please contact us. We will be happy to help you!

You can reach us by email at welcome@quantensprung.partners and by phone at: 0176 70727489.

Photographs and film recordings made during seminars are available to Quantensprung for public relations purposes and may be used free of charge. Use of the recordings for purposes other than those described or forwarding them to third parties is not permitted. If you do not wish this, please let us know before the seminar begins.

If you find that the event does not meet your expectations for any reason, you may leave the event before the first break and return the documents you have been given. You will then receive a voucher from us for the amount of the fee paid, which you can redeem at another event of your choice within the next 3 years. A cash payment of the price is not possible.

Quantensprung is liable for damages within the scope of the statutory provisions only in accordance with the following provisions.

Quantensprung is liable for damages resulting from injury to life, limb, or health, as well as for damages resulting from intent or gross negligence on the part of Quantensprung or its legal representatives or vicarious agents, as well as for damages resulting from non-compliance with a guarantee given by Quantensprung or due to fraudulently concealed defects.

Quantensprung shall be liable, limited to compensation for foreseeable damage typical for this type of contract, for damage resulting from a slightly negligent breach of essential contractual obligations by it or its legal representatives or vicarious agents. Essential contractual obligations are obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely.

Quantensprung shall be liable for other cases of slight negligence limited to €25,000 per claim.

Other claims for damages by the customer are excluded. The provisions of the Product Liability Act remain unaffected.

The limitations of the above provisions also apply in favor of the publisher's legal representatives and vicarious agents if claims are asserted directly against them.

Right of withdrawal for consumers

Consumers have a fourteen-day right of withdrawal.

WITHDRAWAL POLICY

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Quantensprung Akademie GmbH, Bosestrasse 3, 04109 Leipzig, email: welcome@quantensprung.partners) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of revocation

If you revoke this contract, we shall reimburse you for all payments we have received from you without delay and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. If you have requested that the services should begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with regard to this contract in comparison to the total scope of the services provided for in the contract.

Sample withdrawal form

If you wish to withdraw from the contract in accordance with the above withdrawal policy, you can fill out this form and return it to us. However, use of the form is not mandatory.

To

Quantensprung Akademie GmbH

Bosestrasse 3

04109 Leipzig, Germany

Email: welcome@quantensprung.partners

I/we (*) hereby revoke the contract concluded by me/us (*) for the provision of the following service:

Booked on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only for paper notifications)

Date

(*) Delete as applicable.

Online platform for out-of-court dispute resolution and information pursuant to Section 36 VSBG

As an online company, we are obliged to inform you, the consumer, about the European Commission's online dispute resolution platform (ODR platform). This ODR platform can be accessed via the following link: https://webgate.ec.europa.eu/odr. However, we do not participate in dispute resolution proceedings before a consumer arbitration board.